Miles Bondurant
Chief Privacy Officer and Senior Counsel Technology
privacyorg@acuitybrands.com
1-844-228-4899

(Updated June 2022)

KE2 Therm Solutions Logo

KE2 Therm Solutions knows that you are concerned about your privacy. This Privacy Statement is designed to help you understand what information KE2 Therm Solutions and its affiliates collect and what we do with it.

In addition, we want you to know that there are two instances where this Privacy Statement will not apply:

First, if you share information via a forum, social media site, or similar channel, the information you are sharing is not subject to this Privacy Statement.

Second, KE2 Therm Solutions’ products and websites may direct you to sites managed by people other than KE2 Therm Solutions. While we try to link only to sites that share our high standards and respect for privacy, KE2 Therm Solutions does not control, and is not responsible for, the content or the privacy practices employed by those sites. You should pay attention and, if you go to someone else’s site, you should read their privacy statements before you provide them with any information.

Finally, if you are interested in exercising your rights to control how KE2 Therm Solutions uses your information without context, jump down to “WHAT YOU CAN DO” below.



WHO WE ARE


KE2 Therm Solutions, Inc. is a market-leading industrial technology company. We use technology to solve problems in spaces and light. Through our two business segments, KE2 Therm Solutions Lighting and Lighting Controls and the Intelligent Spaces Group, we design, manufacture, and bring to market products and services that make the world more brilliant, productive, and connected. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management systems, and location-aware applications. KE2 Therm Solutions, Inc. is based in Atlanta, Georgia, with operations across North America, Europe, and Asia. To find out more about KE2 Therm Solutions and our affiliates, look under the “Who We Are” section of our website, www.ke2therm.com.

 

KE2 Therm Solutions operates and sells products around the world. KE2 Therm Solutions’ headquarters and main technology centers, however, are in the United States of America. Therefore, if you are located outside the United States, KE2 Therm Solutions may hold or process your information outside the country where you live and by giving KE2 Therm Solutions that information you are agreeing to allow us to do so.


If you would like to opt out from promotional communications from KE2 Therm Solutions or inquire about, update, or delete the personal information that we maintain about you, please see the section “WHAT YOU CAN DO” below.

 

WHAT INFORMATION WE COLLECT


The specific information about you that we collect depends on how you interact with KE2 Therm Solutions. For example, if you visit our website, we may collect certain information. But if you use one of our software products, we may collect totally different information. In general, however, the information KE2 Therm Solutions collects falls into a few broad categories.

Information That You Give Directly to Us
Sometimes, you may provide us with information directly, such as when you provide information to us by filling out a form on a webpage or in a product. Additionally, you may provide us with information via feedback forms, employment applications, registration forms, order forms, information requests, online surveys, or contests. Or you may provide us with information when you call us for technical support or warranty services. The information you provide may include name, physical address, email address, phone and fax numbers, company name, title or job position, employment history, purchase history, and plans for future purchases.


Information About Your Technology
Through some of our technology products, we may automatically collect device-specific information like device model, operating system version, non-unique device identifiers, and network information. Likewise, when you visit our website, KE2 Therm Solutions may record information such as the web request that sent you there, your Internet Protocol address, your browser type and language settings, and the date and time of your visit. Our software products may also tell us what version of the software you are using.


Information About Your Usage
When using our technology products or visiting our website, we may record information about your experience. For example, details of how you used the product or website, what functions you utilized and how often, and information about crashes.

Like many websites, KE2 Therm Solutions may use "cookies" to recognize your computer on subsequent visits, either directly or through a web analytics tool. Cookies are small files created by websites that reside on the hard drive of the visitor’s computer and that store information about a visitor’s use of a particular web site.


Information About a Device’s Location
Some of KE2 Therm Solutions’ products can determine the physical location of your device via sensors using various technologies such as GPS, radio communication, and by reading light patterns using the camera in your device. While that location information is provided to KE2 Therm Solutions, KE2 Therm Solutions' products that do collect location information do not collect information that would allow KE2 Therm Solutions to correlate that location information to a specific individual.

For example, if Robert Jones installed a software apps that contains our technology on his phone, the app might assign his phone the name “#372A8DUF”. When Mr. Jones uses that app, the app will tell KE2 Therm Solutions that device 372A8DUF was at certain GPS coordinates at a certain time. However, KE2 Therm Solutions does not ever collect the name “Robert Jones” or any other unique identifier for Robert Jones and there is no way for KE2 Therm Solutions to trace those coordinates or 372A8DUF to Robert Jones as an individual.
 
That being said, if you have separately granted an KE2 Therm Solutions business partner permission to correlate certain information (e.g., unique device identifiers and names or customer ID numbers), that partner may be able to discover your location by combining the information that you have provided them with the information held by KE2 Therm Solutions. For example, our software may be incorporated into that partner’s app and Mr. Jones may have given that partner permission to correlate his device name “372A8DUF” with his real name, “Robert Jones” – so that partner could use KE2 Therm Solutions’ connection between his location information and his device name and the partner’s connection between the device name and his real name to connect his location information and Robert Jones. However, KE2 Therm Solutions has no control over or access to that information and KE2 Therm Solutions requires all partners to contractually obligate themselves to comply with all laws, including all privacy laws, when using KE2 Therm Solutions’ location products.
 
Information KE2 Therm Solutions Does Not Want
KE2 Therm Solutions does not knowingly collect and does not want any information from children under the age of 16. We do not design our products or websites to appeal to children and request that children do not provide us information through our products or websites and that parents monitor and do not allow their children to provide us such information.

 

 

WHAT WE DO WITH THE INFORMATION WE COLLECT


KE2 Therm Solutions is committed to making sure that you understand what we are doing with the information you provide us. KE2 Therm Solutions only uses your information for legitimate business purposes such as:

To Provide and Improve Products Generally
Primarily, we use the information we collect from you to provide, maintain, and improve our existing products and services as well as to develop new ones. For example, unless we obtain a device name, there is no way for us to provide location information. And unless we know about what a user was doing when an app crashed, there is no way for us to perform maintenance on the code to prevent crashes in the future. Likewise, unless we receive user feedback, there is no way for us to improve the features of our existing products and services or know if there is a new product or service that we should develop to satisfy our users. By providing this kind of information, you agree that we can use it for these purposes and disclaim any ownership rights in anything that we may create as a result.


To Do Specific Things
Additionally, if we state that we are collecting information for a specific purpose, and you provide us with information, we will use it for that specific purpose. For example, if we tell you that you are submitting information to us for the purposes of applying for employment, then we will use that information to evaluate your candidacy for employment. Likewise, if you are submitting information to us for the purposes of a request for services under a warranty, then we will use that information to evaluate your request and fulfil our warranty obligations. However, there are some limited situations where we will use your information for additional reasons other than the specific purpose we identified. For example, the government requires that all companies of KE2 Therm Solutions’ size report certain information about our job applicants to ensure that we are obeying non-discrimination laws. And KE2 Therm Solutions may choose to share information about a warranty claim with your relationship manager so that he or she can follow up with you to ensure that the issue was resolved satisfactorily. By providing information that is identified as being collected for a specific purpose, you agree that we can use it for the identified specific purpose as well as other uses reasonably related to the specific purpose.


To Share with Others
KE2 Therm Solutions also may share your information with third parties so that they can do things on our behalf. For example, we may share your employment application with a company that performs background checks for us. Or our mobile apps may upload information to a third-party company that hosts our software products. In all cases, KE2 Therm Solutions will only provide these parties with your information after entering contracts with these third parties that are reasonably designed to protect the privacy and security of your information. By providing this kind of information, you agree that we can use it for these purposes under this restriction.


KE2 Therm Solutions also may share your information with specific parties or the public if we have taken steps to alter the information so that it becomes non-personally identifiable. That means that this information can no longer be used to identify you as an individual, either alone or through combination with readily available public information. For example, you may respond to a customer satisfaction survey where you provide information about yourself, your use of KE2 Therm Solutions’ products, and your satisfaction with those products. KE2 Therm Solutions may send out a public announcement about the results of that survey, including the information you provided us, so long as the information cannot be readily used to identify you as an individual.


Of course, KE2 Therm Solutions may share your information with third parties if you explicitly consent to us doing so or if it is required in order for us to perform the activity for which you provided us the information. Examples include:

 

To Respond to Exceptional Circumstances
Finally, there are also some exceptional reasons why KE2 Therm Solutions might disclose your information. Examples of these situations include the following: to protect the security of KE2 Therm Solutions’ products and websites as well as the information provided to us by other users, to respond to claims by third parties that information provided by you violates their rights, to comply with laws or regulations applicable to KE2 Therm Solutions, including responding to subpoenas or other judicial process, or as required or beneficial in connection with the purchase or sale of any of KE2 Therm Solutions' lines of businesses or corporate assets.

 

IF YOU WOULD LIKE MORE DETAIL


So far, we have provided you with an overview of how we collect various types of personal information and how we might use such information. We have provided it in this general format to make it easier to follow. However, we understand that you may be interested in more detailed information. To see a chart that identifies the various processes for which we collect and use specific categories of information, broken down based upon whether it is collected from Customers, Prospective Customers, Contractors, Employees, Prospective Employees, Agents, or Distributors, click here.

This comprehensive list may, by its nature, be overinclusive. Because different jurisdictions define personal information differently, a category of information may or may not be considered personal information in a particular jurisdiction based on how KE2 Therm Solutions can reasonably use it depending on a particular use scenario. In addition, KE2 Therm Solutions may not collect the same categories of information for every individual in a given situation, as circumstances can vary. Therefore, just because a category of information appears on the chart, this does not mean that it is truly personal information or that KE2 Therm Solutions actually collects that information about you. If you want to know what information KE2 Therm Solutions actually has about you, you can exercise your rights as described in the section “WHAT YOU CAN DO” below.

WHAT YOU CAN DO


At the bottom of every KE2 Therm Solutions website (e.g., www.ke2therm.com) there are two links that you can use to make sure that KE2 Therm Solutions uses your information in accordance with your preferences.

If you would prefer, you can also exercise your rights by calling +1-844-228-4899.
 
KE2 Therm Solutions will respond to such requests, including deleting the requested information if KE2 Therm Solutions no longer has a legitimate business purpose for holding it. As noted previously, your information may persist in data backups that we maintain as part of our regular business, but we will not use that information for any purpose other than restoring our systems.
 
If you exercise your privacy rights through the privacy portal of a business partner for whom KE2 Therm Solutions holds data, those business partners can forward your request to KE2 Therm Solutions through an interface set up by KE2 Therm Solutions.  If KE2 Therm Solutions receives your request in this manner, KE2 Therm Solutions will comply with the request as if you had requested it directly as noted above with two exceptions. First, the business partner will verify your identity prior to forwarding your request to KE2 Therm Solutions. And second, rather than responding directly to you, KE2 Therm Solutions will respond to the business partner to whom you submitted your request, who in turn is responsible for responding to you.

 

OTHER THINGS YOU SHOULD KNOW


KE2 Therm Solutions will take commercially and technologically reasonable precautions to protect your information while it is in our possession. However, due to the nature of the Internet and current technology, no computer system is completely safe, and we cannot guarantee the security of your information. This Privacy Statement describes what information KE2 Therm Solutions collects and what we do with it so that you can make an informed decision when you share information with us, given these inherent risks.
 
Privacy is not a “one size fits all” situation. Some people are happy to share information so long as it provides them with some benefit. Others prefer to forgo some benefits to maintain a greater amount of privacy. If you prefer to limit your disclosure of information, you may wish to set your browser to block cookies or set your computer to delete all cookies on a periodic basis (for more information about how KE2 Therm Solutions uses cookies in advertising, please see www.ke2therm.com/privacy-statement/cookie-disclosure). Alternatively, you may wish to forgo installing certain software or seeking certain benefits that require the disclosure of particular information. KE2 Therm Solutions is providing transparency so that you can decide what level of disclosure is best for you.
 
Some browsers have incorporated "Do Not Track" (DNT) features that can send a signal to the websites you visit indicating you do not wish to be tracked. Because there is not yet a common understanding of how to interpret the DNT signal, our services do not currently respond to browser DNT signals. You can use the range of other tools we provide to control data collection and use, including taking steps to discourage the use of cookies described herein.

 

HOW WE CAN CHANGE THIS STATEMENT


KE2 Therm Solutions may change this Privacy Statement from time to time, however we will not reduce your rights under this Privacy Statement for any previously provided data without your explicit consent. We will post any changes to this Privacy Statement on this page, and we may also provide a more prominent notice, such as providing an email notification of the changes.